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Here’s why consumers love Netflix more than Amazon and Hulu – article in Adweek

Here’s why consumers love Netflix more than Amazon and Hulu – article in Adweek

iModerate

Jun 29, 2015

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iModerate’s research on consumer perceptions of Netflix, Hulu, and Amazon’s streaming services was featured in a recent article in Adweek. Check out the article to learn what makes Netflix so appealing, and where the other two streaming services have opportunities to improve.

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The insights I received from iModerate really brought our NPS program to life. While it was always highly-visible and important to key stakeholders it did not resonate as well with the majority of employees. The iModerate piece rounded out the NPS program and brought it to a place where it is now more valued, transparent and salient across the organization. Having the consumer’s voice and that context has helped us build business cases and impact operations in a way that has led to great success.

Adriana Smith, Manager, Brand Strategy, NRG Energy